Head of Retail | Maternity Cover
Join us to lead retail at one of NZ’s most exciting and well known fashion brands!
Superette is seeking a dynamic and experienced Head of Retail to lead our store network during a maternity contract period of 11-12 months. This is a pivotal leadership role, responsible for inspiring and guiding our Store Managers and their teams to deliver sales growth, operational excellence, and unforgettable world class customer experiences.
You’ll play a key role in driving strategic initiatives, elevating team performance, and ensuring the Superette brand experience is consistently delivered across all 9 stores.
Details: Maternity Cover - Fixed term contract
Duration: Starting prior to Christmas ideally, through to October 2026
Full time hours Monday - Friday | Based in Superette HQ - Takapuna, Auckland
Snippet of the role:
Oversee retail performance to achieve sales, margin, and NPS/Google review targets.
Lead, coach, and mentor Store Managers to build high-performing, engaged teams.
Champion operational excellence through resourcing, compliance, and process improvements.
Drive customer experience initiatives that strengthen relationships and brand loyalty.
Partner with Directors and marketing to align retail, brand, and business goals.
Lead retail projects including refits, new openings, and health & safety standards.
Provide reporting, insights, and strategic recommendations to support growth.
What you'll bring?
5+ years’ experience in multi-site retail management.
Proven ability to drive sales, manage budgets, and optimise operations.
Strong commercial and strategic mindset.
A natural leader, mentor, and communicator with high resilience and energy.
Expertise in customer experience, team development, and merchandising.
Excellent organisational and problem-solving skills in a fast-paced environment.
Valid driver’s license and ability to travel as required.
Why Superette?
This is an exciting opportunity to join one of New Zealand’s most dynamic retail brands in a leadership capacity. You’ll be stepping into a role that makes a direct impact on the growth and culture of our retail business, while being supported by a passionate and driven team.
If you thrive in fast-paced environments, love working with people, and are ready to take the reins of a high-profile retail leadership role — we’d love to hear from you.
Apply now to join Superette as our Head of Retail (Maternity Cover).
Auckland
Superette Family
Superette is like nothing else. We go above and beyond, think ahead and do epic shit. We’re all about caring for each other, sharing knowledge, skills and pushing ourselves to do better and deliver every day.
We have our heart set on maintaining an inspiring, happy and inclusive culture for all our employees.
We're the real deal, where you are free to be yourself. We have a strong set of values that are an extension of who we are as individuals and we express them at every turn.
We value collaboration. We take pride in what we do and have fun along the way!
Every single employee is influential and crucial to the success of Superette. Joining Superette means being part of the Superette family - buckle up, you're in for an epic ride!
About Superette
Our brand is unique in the market place and has a reputation with our customers for our enthusiastic and passionate staff, personal service that encourages loyalty and a unique and quirky product range. Ensuring that we maintain this and service our customers in tune with this is first and foremost.
As an employee, you become an extension of Superette and represent this brand philosophy directly to our customers. You are committed to doing anything possible to uphold our reputation for unsurpassed customer service and are expected to go over and above with every sale and exceed expectation. Every customer must leave the store satisfied that our team has helped them make the right purchase decision.